SERVICES

SAFE

With SAFE (Customer Support Service Solution), the handling of service requests such as installations, maintenance, and issues is improved.

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Escribiendo en el buzón de sugerencias y denuncias
Ícono de buzón sugerencias y denuncias
Ejecutivo usando el buzón de sugerencias y denuncias
Dashboard SAFE

Users can easily create tickets from either a mobile device or a computer. Each request is managed promptly and efficiently, ensuring proper follow-up based on the type of inquiry. Service administrators receive the requests, handle them, and provide resolutions. Additionally, users are notified in real time whenever the status of their ticket is updated, keeping them informed every step of the way.

We also provide detailed reports that quantify ticket types, response times, and resolution times. These reports are instrumental in conducting root cause analyses, enabling the implementation of solutions that address and resolve issues effectively at their source.

  • FUNCTIONALITY

    1. The requesting user enters the application and creates a ticket with the description of the incident or requirement.
    2. They enter the minimum necessary information to document the ticket.
    3. The request flow is initiated.
    4. The ticket is assigned to the user responsible for attending to the service.
    5. The incident or requirement is resolved.
    6. The solution is documented in the ticket, and the requester is notified.
    7. The ticket is closed.

  • REPORTS

    1. Ticket quantities by period.
    2. Types of tickets by period.
    3. Tickets attended to on time and overdue.

  • SPECIFICATIONS

    1. Access from any web browser on computers and mobile devices.
    2. Hierarchical structure by report type (e.g., Area, Building, and Floor).
    3. Customization of ticket fields.
    4. Notifications for ticket creation and status changes.
    5. Files can be attached to tickets.
    6. The app can be opened automatically by scanning a QR code from a mobile device.
    7. Unlimited files.
    8. Unlimited users.

CASES